Introduction to Business Excellence, 2005
Business excellence (BE) is a systematic approach to achieving and sustaining business improvement and organisational growth. This paper introduces BE and then looks at why organisations adopt BE, the benefits they achieve and how they start the BE journey.
Starting the Business Excellence Journey - Overview, 2005
This paper by Innes, Mann and Massey presents the key findings from New Zealand based research exploring how service organisations start the Business Excellence (BE) Journey.
Starting the Business Excellence Journey - Case Studies, 2005
Three brief case studies are presented that look at how service organisations start the Business Excellence Journey.
Starting the Business Excellence Journey - Research and Case Study, 2006
The Service Excellence Framework is presented. The paper then describes how a large service organisation applied the Framework to guide the start of their Business Excellence (BE) Journey.
New Zealand Business Excellence Foundation NZBEF
NZBEF assists organisations improve their performance by supporting application of the Baldrige Criteria for Performance Excellence offering educational opportunities and the national award programme.
National Institute of Standards & Technology NIST: Baldrige National Quality Programme
The site provides the most recent US version of the Baldrige Criteria for Performance Excellence and issue sheets as free downloads. Other useful resources include a Profile assessment, and case study materials for an Award application.
This site provides information about the European excellence model. The site provides free downloads of introductory papers and case studies (see the Cumbernauld case for an example of business excellence and Investors in People working together). They also offer a comprehensive range of publications for purchase.
European Centre for Business Excellence
This site provides free downloads for research
papers in business excellence.
