Jo Innes, PhD, MBS

Director & Principal Consultant
DDI: 06 357 6790
Mobile: 027 243 7877
jo@stratum.co.nz

Prior to establishing an independent consultancy company in 1992, Jo was a lecturer at Massey University and a service manager within the health and disability industry.

Professional memberships

  • Member; New Zealand Institute or Management
  • Member; Australasian Evaluation Society
  • Authorised Consultant; New Zealand Business Excellence Foundation
  • Trustee; New Horizons for Women Trust
  • Board member, Zonta Club of Manawatu

Areas of interest

Jo specialises in working with service / knowledge organisations, for example health and tertiary education organisations, local and central government, and not-for-profit organisations.

Jo’s practice areas include:

  • Service development and improvement,
  • Strategic and business planning,
  • Customer services management,
  • Organisational and programme evaluation, and
  • Facilitation of the business excellence journey.

 

She has particular expertise in project management, small group facilitation, facilitating organisational self-assessment against the internationally proven Baldrige Criteria for Performance Excellence, action learning, qualitative and mixed methods research.