Jo Innes, PhD

Director & Principal Consultant
STRATUM Ltd
DDI: 06 357 6790
Mobile: 027 243 7877
jo@stratum.co.nz

In addition to her STRATUM Ltd role, Jo is a Project Manager with the Central Region's Technical Advisory Service. She is also an Authorised Consultant with the New Zealand Business Excellence Foundation.

Prior to establishing an independent consultancy company in 1992, Jo was a lecturer at Massey University and a service manager within the health and disability industry.

Areas of interest

Jo specialises in working with service / knowledge organisations, for example health and tertiary education organisations, local and central government, and not-for-profit organisations.

Jo’s practice areas include:

  • Service development and improvement,
  • Strategic and business planning,
  • Customer services management,
  • Organisational and programme evaluation, and
  • Facilitation of the business excellence journey.

 

She has particular expertise in project management, small group facilitation, facilitating organisational self-assessment against the internationally proven Baldrige Criteria for Performance Excellence, action learning, qualitative and mixed methods research.